Need help now?. Chat live with our friendly Customer Service Queens Monday - Friday 9am-4pm AEST / AEDT. Live chat not available?. View our FAQs or email us and we'll get back to you within 24 hours. In the meantime, please check our FAQs here in cas

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Live chat hours

Bydee

Need help now? Chat live with our friendly Customer Service Queens

Live Chat

Do you sell gift cards?

I can't find my gift card! What do I do?

How long are gift cards valid?

What payment methods do you accept?

Billing and Gift Cards

What is the Bydee Babes Club?

Who can join?

What are the benefits?

How do I update my details?

Why has my birthday disappeared from my account?

How do I write a review?

My Account

How do I earn points?

How do I use my Bydee Babes Club discount?

I didn't get my welcome code. How can I access that?

Do my points expire?

Why didn't I receive my points?

What happened to my old points?

Why aren’t all of my rewards showing in my rewards history?

How do I redeem points for a discount?

How many points do I need to redeem a disount?

How long do I have to claim my rewards discount?

I've received an email with my rewards redemption code, how do I know how much this discount it worth?

What birthday reward will I receive?

When will I receive my birthday reward?

What If I missed my birthday reward?

Can I transfer my points between the AU and US stores?

I'm supposed to get free shipping on my order. Why am I being asked to pay?

Do I get points for purchasing a gift card?

How do I view my points and level status?

Points and rewards

How does refer a friend work?

Refer a friend

Bydee Babes Club

Do you accept returns and exchanges in-store?

What are the stores opening hours?

Where is your store located?

Can I contact the store?

Can I place an item on hold in store?

What collections can I buy in store?

What are the payment options available in-store?

Bydee Store

Intimates and Ready to Wear Care Instructions

Swimwear Care Instructions

Care Instructions

Why has my order been cancelled?

Can I make a change to my order?

When will my order be shipped?

Can I cancel my order?

I can't find my order confirmation! Where can I find that?

How do I track my order?

When will you restock?

Can I buy your products anywhere else?

Orders

Returns Policy

Do you offer exchanges?

I used a welcome code when I placed the order I'm returning. Will I get another one?

Faulty or damaged items

Missing items / incorrect orders

I want to add something else to my return. Can I do that?

My return says it’s been delivered. When will I get my store credit?

My return says it has been processed. When/how do I receive my store credit?

I live nearby, can I drop my return directly to the warehouse?

I can't find my store credit, what do I do?

I’ve been issued a store credit. How long is it valid for?

Can I return a sale item?

Returns

Shipping costs and time frames

I’ve just bought my Bydee pieces! What is your time frame for getting my order to me?

Do you deliver to PO boxes and Parcel lockers?

You said my order was being sent with “Express Shipping”. Why is my order not here yet?

I selected shipping protection at the checkout, what does this mean for my order?

My item was returned to sender, what do I do?

I was on your website and saw my favourite pieces are on pre-order. What does this mean?