Bydee

Need assistance with your Bydee purchase? We're here to help!

Bydee Australia Help Centre

Do you sell gift cards?

I can't find my gift card! What do I do?

How long are gift cards valid?

What payment methods do you accept?

Billing and Gift Cards

What is the Bydee Babes Club?

Who can join?

What are the benefits?

How do I update my details?

Why has my birthday disappeared from my account?

How do I write a review?

My Account

How do I earn points?

How do I use my Bydee Babes Club discount?

I didn't get my welcome code. How can I access that?

Do my points expire?

Why didn't I receive my points?

What happened to my old points?

Why aren’t all of my rewards showing in my rewards history?

How do I redeem points for a discount?

How many points do I need to redeem a disount?

How long do I have to claim my rewards discount?

I've received an email with my rewards redemption code, how do I know how much this discount it worth?

What birthday reward will I receive?

When will I receive my birthday reward?

What If I missed my birthday reward?

Can I transfer my points between the AU and US stores?

I'm supposed to get free shipping on my order. Why am I being asked to pay?

Do I get points for purchasing a gift card?

How do I view my points and level status?

Points and rewards

How does refer a friend work?

Refer a friend

Bydee Babes Club

Do you accept returns and exchanges in-store?

What are the stores opening hours?

Where is your store located?

Can I contact the store?

Can I place an item on hold in store?

What collections can I buy in store?

What are the payment options available in-store?

Bydee Store

Intimates and Ready to Wear Care Instructions

Swimwear Care Instructions

Care Instructions

Why has my order been cancelled?

Can I make a change to my order?

Can I cancel my order?

I can't find my order confirmation! Where can I find that?

How do I track my order?

When will you restock?

Can I buy your products anywhere else?

Orders

Returns Policy

Do you offer exchanges?

I used a welcome code when I placed the order I'm returning. Will I get another one?

Faulty or damaged items

Missing items / incorrect orders

I want to add something else to my return. Can I do that?

My return says it’s been delivered. When will I get my store credit?

My return says it has been processed. When/how do I receive my store credit?

I live nearby, can I drop my return directly to the warehouse?

I can't find my store credit, what do I do?

I’ve been issued a store credit. How long is it valid for?

Can I return a sale item?

Returns

Shipping costs and time frames

When is your holiday delivery cut-off date?

Will you ship my order during the holiday period?

Do you deliver to PO boxes and Parcel lockers?

You said my order was being sent with “Express Shipping”. Why is my order not here yet?

I selected shipping protection at the checkout, what does this mean for my order?

My item was returned to sender, what do I do?

I was on your website and saw my favourite pieces are on pre-order. What does this mean?

How can I track my same-day delivery?

Do I have to be at home to accept my same-day delivery?

Am I eligible for same-day shipping?

Who will deliver my same-day order?

Shipping

Shipping protection terms and conditions

My parcel is lost, but I don't have shipping protection. What do I do?

My parcel is lost, but I have shipping protection. How do I make a claim?

Shipping protection

Sizing

I'm in between sizes. What should I do?

I dont know what style to pick! What should I do?

Do you have cups or padding in your bikini tops?

Packaging

Sales

Sustainability

Welcome Incentive

Affiliate Discounts

Promotion Policy

What materials are the jewellery pieces made from?

Is the jewellery waterproof?

Does the jewellery contain nickel or lead?

How do I care for my jewellery?

How do I clean my Jewellery?

What is the return policy for jewellery?

Jewellery

Will my Bydee Bikini arrive with charms already attached?

Can I add, change and remove the charms?

What materials are the charms made of?

Can I purchase charms separately?

Ópa Charms

Live chat hours

Live Chat

Have a question about gift cards or payment? Find the answers here!

Earn points to redeem on purchases, get Bydee Babes Club member-only offers and exclusive access to launches, sales and events. It’s the rewards program that treats you every time you treat yourself!

Come in and explore the space where all the magic happens ~ We can't wait to meet you!

Learn more on how to care for your Bydee pieces to ensure the long-lasting quality

Placed an order (or wanting to)? Here's what you need to know about making changes, what to do if the item you're after is out of stock, restock timelines and more.

We always want you to be sure! See our returns policy and process here.

Questions about shipping? Here's what you need to know about delivery methods!

Accidents happen. See how shipping protection works here.

Need help finding the perfect fit? We've got you, babe!

Bydee is passionate about sustainability and doing our part to inspire positive change. See how we do it here!

Detachable Charms Exclusive to our Ópa Collection

Need help now? Chat live with our friendly Customer Service Queens

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