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Shipping

Questions about shipping? Here's what you need to know about delivery methods!

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Shipping costs and time frames

Please note: Any orders placed that include items for pre-order or delayed dispatch will be dispatched once all items are available, as a singular delivery. Bydee HQ & our Warehouse will be closed during the Christmas & New Year public holidays. Due

I’ve just bought my Bydee pieces! What is your time frame for getting my order to me?

Congrats on your purchase! We’re so glad you’re now a part of the Bydee Babes Club!. We try our best to send out your Bydee orders on time each day. This means all orders received by 7 am Monday-Friday (excluding public holidays) will be shipped out

Do you deliver to PO boxes and Parcel lockers?

We know sometimes you would prefer to keep your celeb status a secret and have us ship to your PO Box 😉 We use Australia Post Express, DHL Express and DHL Ecommerce, and they ship to PO boxes. Unfortunately, this service is unavailable for same-day

You said my order was being sent with “Express Shipping”. Why is my order not here yet?

We love that you want to get your pieces ASAP!. We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday (excluding public holidays) will be shipped out by our Warehouse Queens on the same

I selected shipping protection at the checkout, what does this mean for my order?

Selecting Shipping Protection at the checkout is a really smart move! Shipping Protection covers your Bydee pieces from loss, damage and theft in the delivery process. This means that if your Bydee piece is mishandled by the courier service, you are

My item was returned to sender, what do I do?

Not to worry! Reach out to our Customer Service Queens here and they will create a store credit to the value of the items ordered (This does not include shipping or shipping protection costs)You will need to repurchase shipping again on your new orde

I was on your website and saw my favourite pieces are on pre-order. What does this mean?

We see a lot of messages from our customers wanting to be able to put their favourite pieces aside or grab one early so they don’t miss out! We wanted to give you the option of being able to purchase your favourite pieces as early as possible. With o

How can I track my same-day delivery?

You can track your same-day delivery with the tracking link in your confirmation email or by entering it here. You will receive SMS updates along your parcels journey!

Do I have to be at home to accept my same-day delivery?

We highly recommend that you are home to accept your same-day delivery; however, if you are not home, Rendr’s couriers (our same-day delivery partners) will leave your new Bydee pieces in a safe place. If the courier deems there to be no safe place t

Am I eligible for same-day shipping?

Same/next-day delivery is only available for addresses within 30km of our warehouse in Mascot. If you’re located within 30km of our warehouse, same/next-day delivery will automatically appear as a shipping option at the checkout based on your postcod

Who will deliver my same-day order?

Your same-day order will be delivered with Rendr! You can find their FAQ here:. https://rendr.delivery/information/faqs. They use a range of couriers to get your order too you as quickly as possible! All Bydee Same-day orders are delivered by one of