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You said my order was being sent with “Express Shipping”. Why is my order not here yet?Updated 5 months ago

We love that you want to get your pieces ASAP!

We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday (excluding public holidays) will be shipped out by our Warehouse Queens on the same day. Otherwise, your order will be processed and dispatched from our warehouse the next business day.

Once it is picked up by Australia Post or DHL,  your Express Shipping timeframe will commence! We use the fastest shipping method available by both Australia Post and DHL. Unfortunately, there can sometimes be Delays in shipping timeframes, and these are out of our control. If you have any concerns about your parcel’s delivery timeframe once it has been dispatched, we encourage you to get in touch with the postage/courier service as they will be able to provide you the most up-to-date information.

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