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Placed an order (or wanting to)? Here's what you need to know about making changes, what to do if the item you're after is out of stock, restock timelines and more.

Why has my order been cancelled?

Unfortunately, from time to time, we may have stock-level inconsistencies that cause rare out-of-stock scenarios. We will always email you to let you know that your product cannot be fulfilled, and we will refund you to the original payment method. W

Can I make a change to my order?

Unfortunately, we are unable to make manual changes to an order once it has been placed. Please ensure when you place your order that you double-check the selected styles and sizes in your cart prior to proceeding to the checkout. Address change.

Can I cancel my order?

After your order has been placed, it will be processed and prepared right away - we want to get your new Bydee pieces to you ASAP!. If you wish to cancel your order, please get in touch with our Customer Service Queens here within 1 hour of placing y

I can't find my order confirmation! Where can I find that?

Once you’ve picked out and ordered your Bydee Piece, you’ll receive an email confirmation with your order details. If you don’t receive it, please double-check your spam folder or reach out to our Customer Service Queens here.

How do I track my order?

Once your order has been packed by our warehouse team, you will receive an email with the tracking number so you can keep an eye on the delivery. If you can't find it, Please reach out to our Customer Service Queens here. *Tracking to appear on the A

When will you restock?

We know the feeling of being obsessed with something and not being able to get it yet! We aim to restock our most popular prints and styles every 6-8 weeks but sometimes this varies. Our best advice is to sign up for our email newsletter here to stay

Can I buy your products anywhere else?

At the moment we are an exclusively online business making our website (and flagship Rosebery store) the only place you are able to purchase Bydee products. However, keep an eye out on our social media platforms as we have some exciting movements on