We always want you to be sure! See our returns policy and process here.
- To lodge a return for a store credit please use our returns portal by clicking here.- We accept returns for change of mind, size changes and style changes in exchange for a store credit only. We do not offer refunds unless an item arrives faulty or
We accept returns for change of mind, size changes and style changes in exchange for a store credit. To lodge a return for store credit, please use our returns portal here. Once we receive your return, we’ll process your store credit, and then you wi
Yes absolutely! Just email our customer service queens here.
We're so sorry you ended up with a piece that isn't top quality! This is certainly not what we expect our customers to receive. Please follow the below steps and we will get this sorted for you ASAP!. Please let us know here that you have lodged a Re
We’re so sorry you ended up with the wrong piece! This is certainly not the experience we expect our customers to have with us at Bydee. Please follow the below steps and we will get this sorted for you ASAP!. 1. Please lodge a return through our por
Yes. As you are located in Australia or New Zealand and your return is processed by our warehouse staff, you are able to do this. You won't be able to process this through the portal. Please contact our Customer Service here to let them know exactly
Once we receive your return, we aim to process it within 3 business days. Once we have processed it, you’ll receive a separate email from Bydee with your store credit. This email will feature your unique store credit code that you can use on your nex
As they always say, knowledge is power! We want you to know what to do next so make sure you check your email or junk folder for the email containing all the details on what to do next (this email is automatically sent to you once your return has bee
We know it seems simpler to just drop off your return on your own but our warehouse is not open to the public. However, we can accept in-store returns if you purchased your Bydee pieces online. We will exchange the pieces for you if the item is avail
This is issued via the email you ordered with. Please check your junk/spam folders. If you still can't find it, contact our Customer Service Queens here and they will help you out!. Please note, due to security reasons we are only able to issue the c
Your store credit is valid for 12 months so you can be sure that if there isn’t something you want to use it on right now, there certainly will be within this time! Your store credit can be used storewide, online only. Happy Shopping!
All items in our SALE section are final sale, and can not be returned.Storewide discounts or sales running for a limited amount of time are valid for a store credit of the amount paid at the time of purchase. Bydee does not accept exchanges of size,