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Faulty or damaged itemsUpdated a year ago

We're so sorry you ended up with a piece that isn't top quality! This is certainly not what we expect our customers to receive. Please follow the below steps and we will get this sorted for you ASAP!

  1. Head to our Returns Portal here and lodge your item(s). Be sure you select the option "Faulty Item" on the Portal. 
  2. Next, you will need to upload a picture of what you received onto the returns portal. This is just so we can get a proper sense of what’s gone on! Ensure it is a clear image of the parcel you received the items in with the item(s) received so that we can review this as part of our process.

Please let us know here that you have lodged a Return and from here, we can get to work setting you up with a pre-paid Returns label and all the info you need to know to make the return at your earliest convenience.

From there we will issue a replacement or refund depending on whether the item is in stock.

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