Missing items / incorrect ordersUpdated 4 months ago
We’re so sorry you ended up with the wrong piece! This is certainly not the experience we expect our customers to have with us at Bydee. Please follow the below steps and we will get this sorted for you ASAP!
1. Please lodge a return through our portal here and select "Incorrect Order" for the item(s) you are returning.
2. Next, select DHL to have a Return Label generated for you. Please allow up to 24hrs for this label to come through.
3. You will need to upload photos onto our Returns Portal of the item(s) you received, inclusive of the parcel you received them in. Please ensure the photos are clear so that we can review this as part of our process and make sure we get your correct pieces to you ASAP! It additionally helps us if you are able to include a picture of the photo card you received with your Order stating who packed it!
4. Ensure you fill out your returns card that came with your order.
5. Please let us know here when you've shipped your incorrect item(s) back. Once we have confirmation of this, we can get to work to send out your correct Order immediately!