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Shipping protection

Accidents happen. See how shipping protection works here.

Shipping protection terms and conditions

When refunding an item:. Bydee Shipping Protection covers the subtotal of the order. Shipping costs, taxes and the protection fee are not included. When replacing an item:. Bydee Shipping Protection covers all costs in relation to the replacement of

My parcel is lost, but I don't have shipping protection. What do I do?

While rare, shipping companies can occasionally misplace packages, so we offer shipping protection for our customers. We encourage you to lodge an enquiry with the shipping company to investigate this, and if you need any information from us to furth

My parcel is lost, but I have shipping protection. How do I make a claim?

We know how frustrating it is when your parcel doesn’t arrive when expected!. To lodge a claim, please do here and tick the box "I have shipping protection for this order". Our Customer Service Queens will then review your claim and let you know the