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My parcel is lost, but I don't have shipping protection. What do I do?Updated a year ago

 While rare, shipping companies can occasionally misplace packages, so we offer shipping protection for our customers. 

We encourage you to lodge an enquiry with the shipping company to investigate this, and if you need any information from us to further your case, please reach out to our Customer Service Queens here.  We will also be more than happy to lodge an inquiry on our end, just include that request in your email!

Bydee is not liable for packages determined by postage services to be lost/damaged/stolen. Once the package leaves our warehouse, it is considered to be in the custody of the courier, and the responsibility lies with them. 

Services shall be governed by and construed in accordance with the laws of Australia.

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