My parcel is lost, but I have shipping protection. How do I make a claim?Updated 4 months ago
We know how frustrating it is when your parcel doesn’t arrive when expected!
To lodge a claim, please do here and tick the box "I have shipping protection for this order".
Our Customer Service Queens will then review your claim and let you know the next steps of your claim.
Time frames for lodging your claim:
- Within 7 days of the due date of the shipment if marked Delivered